Customer Support Specialist (Full Remote – Malaysia)

Omnichat is the Business Partner and WhatsApp Business Solution Provider of META.

Founded in 2017, Omnichat specializes in centralizing customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance marketing optimization.

By leveraging marketing automation and AI, CRM integration and customer 360 persona mapping, Omnichat is committed to empowering brands to achieve digital transformation as well as delivering personalized shopping experience.

The company has built a solid reputation in serving 5,000+ local and international retail and e-commerce brands.

Job Responsibilities

• Respond promptly to customer inquiries via live chat in English, providing accurate info on products, services, pricing, and policies
• Troubleshoot system issues, offer product/service consultation, and resolve complaints with empathy and efficiency to ensure...