Customer Support Specialist

A Customer Service Representative is responsible to support customers and sales managers in the Customer Order & Delivery activities, deal with and track up customer's complaint & special requirement, After-Sales Support, Report daily backlog & booking status and any other support needs and related matter.
What You Will Do
3rd party Sales -Asia (Non-China) and Europe – Weight 50%
Customer Order & Delivery
New customer setup in NAV and customer AVL-related forms, and applications.
Receive 3P customer PO, create SO, follow up orders/contracts, make sure of order & delivery executing to be timely and correct.
Track outgoing shipments (tracking#, status to the customer, etc)
After-Sales Support
Deal with and track up customer's complaint & special requirement, including but not limited to RMA, create Reshipment SO and etc.
Monitor credit for all accounts.
Report daily backlog & booking status.
Provide relevant sales data to support sales reports (forecast a...