Customer Support specialist (German and English speaking)

MagicHire is hiring a Customer Support specialist (German and English speaking) on behalf of an outsourcing company that partners with a large international logistics organisation. 

The end client is part of a global parcel delivery network operating in more than 50 countries and handling millions of parcel deliveries worldwide every day.

Your main responsibilities:

• Identification and analysis of customer requests to provide fast and effective solutions (communication on-call and in written form)
• Support with the configuration and maintenance of DPD Customer tools
• Diagnosis and support in repairment of hardware and software issues
• Clear and understandable explanation of technical solutions for non-technical customers
• Documentation of customer enquiries and the solutions provided
• Contribution to the continuous improvement of support processes by sharing customer feedback and suggestions

We expect you t...