Customer Support Specialist

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

Interacts with customers and internal partners through face-to-face/virtual meetings, phone calls, emails and other communication methods.

Responsible for customer account health and providing world class customer support.

Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

Develops, prepares and delivers presentations to customers and internal organizations.

Advises customers regarding status, changes or improvements of orders and follows up with cu...