Customer Support Specialist I (Toda Colombia)

The Customer Support Specialist I provides responsive, accurate front-line support to commonsku customers across chat, email, phone, and AI-assisted channels.

This role focuses on reliable execution within established support workflows. The Specialist I resolves routine product and integration questions, troubleshoots standard multi-step processes using documented patterns, and escalates edge cases appropriately. Success in this role is defined by accuracy, clarity, documentation rigor, and consistent SLA adherence.

This role contributes to process and product improvements by flagging patterns and participating in team-led improvements.