Customer Support Specialist II 4x4 - Shared Services - Monterrey

Schedule: Fulltime - 4x4

Job Type: Onsite

Salary Type: Salary
Req: #2162


About the Role
Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. They work different shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members.
What the candidate will do?
Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
Call First: Make calls to facilities and carriers to resolve escalations quickly
Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and pro...