Customer Support Specialist II- Brokerage- Monterrey

Monterrey, NL 64640, Mexico

The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on-time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service issues, prepare and share weekly and monthly KPIs for their assigned accounts, and support the onboarding and growth of new business within their assigned portfolio.

• Contact carrier to obtain daily capacity and status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
• Ensure correct load status in TMS, e.g., loaded, pick-up, delivery, empty, etc.
• Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery ap...