Customer Support Specialist Ii

**Vacante para la empresa Uber Freight en San Jeronimo -Monterrey, Nuevo León**:- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments- Secure capacity for loads- Leverage carrier relationship to influence capacity awards during tight markets- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses- Correspond with customer and carrier regarding detention information- Communicate and gain approval for expedite shipments- Use of JIRA...