Customer Support Specialist III

ICONMA

Full-time India, India Information and Record Clerks

Posted:

March 02, 2026

Location:

India, India, India

Job Description

Our Client, a Automation & Mechanical Engineering company, is looking for a Customer Support Specialist III for their Remote location.


Responsibilities:Performs the same core functions as a Customer Experience Associate but with added responsibilities, including providing guidance to team members, resolving escalated issues, and assisting with workflow coordination.
The Specialist must be able to step into the Associate role as needed to maintain service levels and ensure an exceptional experience for healthcare providers, distributors, and internal stakeholders within a regulated orthopedic manufacturing environment.
Perform all duties of a Customer Experience Associate, including order entry, inquiry management, and documentation of customer interactions.
Act as a resource to Associates, providing support, answering questions, and ensuring adherence to company policies and procedures.
Serve as a point of escalation fo...
                

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Job Overview

Job Type: Full-time

Location: India, India

Posted: March 02, 2026

Deadline: April 11, 2026