Customer Support Specialist III, Screening Japan

Position Overview

The Customer Support Specialist III, Screening - Japan (CSS) will be responsible for wide range of operations of screening portfolio within Japan, such as account set up for Health Care Providers (HCPs)and Registered Clinical Laboratory (RCL) with onboarding guidance, supporting required material delivery requested by HCPs, various types of technical issue support, frontline phone/email inquiry handling and triaging, monitoring and handling entire order lifecycle from order submission to collection and transport of samples to EXAS US laboratory until report delivery. The CSS will respond to any issues that arise in processing orders both from the US lab and from HCPs and RCL(s). Duties will also include managing sales and customer data, and providing billing support if needed, such as invoicing follow-up between Exact Sciences Corporation/Exact Sciences K.K. (ESKK) and RCL(s), ESKK and Clinics.

The role of the CSS will be to help building the best infr...