Customer Support Specialist

Customer Support Specialist

Hybrid, Cape Town

About the Company

The company is a small, but established software company with a platform used by leading financial services enterprises. Their support team plays a critical role in keeping those operations running smoothly. This is a role where you will do real work from day one, see the impact of your contributions quickly, and grow into a specialist who understands enterprise software support inside and out.

It's a small company supporting large enterprise cients which will give you the benefit of the best of both worlds.

The team work mostly remotely with 1 day in office together per week. There will be times that the customer support specialist needs to spend time on site with the client in Cape Town - so flexibilitty and a client first attitude is essential for this role.

The Role

The Customer Support Specialist to own the first line support channel. You will be the first point ...