Customer Support Specialist in Burnaby

Transform the legal experience with Clio as a Customer Support Specialist. Work from our Burnaby, Toronto, or Calgary offices providing exceptional customer service and solutions.
As a Customer Support Specialist, you will thrive in our dynamic team environment focused on effortless customer interactions. This full-time role requires motivation to solve complex problems and proficiency in Clio’s diverse features. You’ll connect with customers, manage inquiries via phone, chat, and email, and ensure a seamless customer experience.
Key Responsibilities:
• Handle high volumes of support requests across multiple channels
• Troubleshoot technical issues with expert collaboration
• Coach users on self-service resources and feature use
• Capture product feedback for continuous improvement
• Identify upsell opportunities for additional Clio services
Requirements:
• Strong verbal and written communication skills
• Tech-savvy with experience in web-based application...