Customer Support Specialist - INTL MEXICO

Job Description
Insight Global is looking for a Bilingual (English and French) Customer Support Specialist to join a large HCM client on a permanent basis in Mexico. This role supports a high-volume customer care environment, assisting users with payroll- and HCM-related inquiries through inbound calls and emails. The ideal candidate brings strong customer service fundamentals, the ability to manage complex questions, and a customer-first mindset in a fast-paced setting.

Key Responsibilities:
-Serve as a primary point of contact for customers via inbound calls and email, supporting multiple service queues
-Respond to payroll and HCM-related inquiries, resolving both straightforward and complex customer issues
-Use internal systems and decision-support tools to research questions and provide accurate resolutions
-Clearly explain outcomes and next steps, ensuring customers understand the resolution and relevant processes
-Document all interactions accurately an...