Customer Support Specialist

Company Description
eShifa is Pakistan's leading healthcare provider, dedicated to enhancing healthcare experiences through innovative and patient-centered home health services. Staffed by expert clinicians and paramedics, eShifa offers high-quality services, including online consultations, home pharmacy delivery, home nursing, home physiotherapy, home lab services, and more. With a commitment to convenience, patients can access services via the eShifa app, helpline, or affiliated Shifa International Hospital clinics. The company focuses on reducing patient travel time and minimizing hospital-acquired infection risks, while providing accessible and efficient care at patients' doorsteps.
Job Responsibilities:
Handle patients inquires through phone, email, live chat, and other communication channels.
Gather customer feedback, aiding in improving services.
Resolve complaints and escalate complex issues to relevant departments.
Maintain customer records in CRM Systems an...