Customer Support Specialist

We’re Hiring! | Customer Support Executive – Full Time | Jaipur (Onsite)

Company:  Malverra (by House of Malkaa)

Location:  Jaipur, Rajasthan

Experience:  0–2 years

Industry:  Fashion / E-commerce / D2C

Malverra, a growing women’s westernwear brand under House of Malkaa, is looking for a proactive and empathetic Customer Support Executive  to join our team in Jaipur. You’ll be the voice of our brand, ensuring every customer interaction is smooth, helpful, and genuinely delightful.

What You’ll Do:

• Handle customer queries via WhatsApp, email, Instagram DMs & calls
• Assist customers with order tracking, size queries, returns, and more
• Coordinate with logistics and operations teams for timely resolutions
• Maintain records of customer feedback and suggest improvements
• Ensure every customer feels heard, valued, and co...