Customer support specialist

We’re Hiring! | Customer Support Executive – Full Time | Jaipur (Onsite)
Company:  Malverra (by House of Malkaa)
Location:  Jaipur, Rajasthan
Experience:  0–2 years
Industry:  Fashion / E-commerce / D2 C
Malverra, a growing women’s westernwear brand under House of Malkaa, is looking for a proactive and empathetic  Customer Support Executive  to join our team in Jaipur. You’ll be the voice of our brand, ensuring every customer interaction is smooth, helpful, and genuinely delightful.
What You’ll Do:
Handle customer queries via Whats App, email, Instagram DMs & calls
Assist customers with order tracking, size queries, returns, and more
Coordinate with logistics and operations teams for timely resolutions
Maintain records of customer feedback and suggest improvements
Ensure every customer feels heard, valued, and confident in shopping with Malverra
What We’re Looking For:
Strong written and verbal communication skills
A calm, polite, problem-solvi...