Customer Support Specialist -(Kelowna, BC)

About the Role

As a Customer Success Specialist, you will provide proactive assistance and personalized solutions to ensure success and satisfaction of our practitioners and patients across North America. You will be the primary point of contact, fostering trust and elevating the overall customer experience.

Location requirement: This position is only open to candidates living in or near Kelowna, BC. While remote work is allowed, occasional in-person collaboration with the team in Kelowna is expected. Flexible to work every 4th weekend and support customers across North America.

What You’ll Do

• Collaborate with practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful.
• Troubleshoot issues and recommend or explain product and service features best suited to customer needs.
• Resolve complex customer email and telephone inquiries usi...