Customer Support Specialist

Job Opportunity: Customer Support Executive (Internet Service Provider)
Location: Kabete, Kiambu County, Kenya
Employment Type: Full-time
Application Deadline: 5th March 2026, 5:00 PM
Industry: Telecommunications / Internet Service Provider
Job Summary:
Our client, a fast-growing ISP in Kabete, is looking for a dynamic Customer Support Executives to join their team. This role is ideal for proactive, service-oriented professionals with excellent communication skills and strong problem-solving abilities.
Key Responsibilities:
· Respond to customer queries via phone, email, and in-person visits.
· Troubleshoot internet connectivity and billing issues.
· Escalate unresolved technical issues to relevant teams.
· Assist customers with billing inquiries and payment processing.
· Maintain accurate customer records and service reports.
· Coordinate with technical and sales teams for smooth service delivery.
· Support customer satisfaction and retention ...