Customer Support Specialist

Full time - Fully remote

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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Primary Responsibilities:

• Experience and working knowledge in the Hosting/Cloud world (KVM Virtualization both Windows and Linux).
• Experience with WHMCS, SolusVM and Freshdesk/Freshchat is a plus
• A thorough understanding of every product through sporadic testing and regular communication with the support and infrastructure team
• Ongoing live chat support
• Ongoing email & ticket support
• Fortnightly company meetings
• Knowledge in the handling of VMS, VPS and WHMCS .
• Experience in support desk position
• Identifying and notifying bugs to the rest of the technical team
• Engaging with customers through live chat and using the information to...