Customer Support Specialist

About the Job
We are building a new talent team to support our expanding global business. Initially, this team will focus on customer support for users from around the world, with opportunities to grow into broader operations roles in the future.

We are seeking enthusiastic, reliable individuals who are eager to learn, adaptable, and excited about the fintech and Web3 industries.

Job Responsibilities

• Global User Support: Assist users from around the world with inquiries on product usage, transactions, deposits, withdrawals, and platform policies. Provide clear guidance to help users navigate our platform effectively.
• Complaint Handling: Receive and manage user complaints and suggestions diligently. Coordinate with internal teams to ensure timely resolution.
• Feedback Collection: Collect user feedback and help internal teams improve the product experience.
• Relationship Maintenance: Build and maintain positive relationships with u...