Customer Support Specialist

Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?

Qashier is looking for a Customer Support Specialist, Mandarin Speaker to support our growth This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.

In this role, you'll work closely with our merchants to cover key business hours. This is a full-time position that requires both on-site and remote work, 4 weekdays (onsite) and 1 weekend (remote).

Key Responsibilities

• Troubleshooting, technical issue verification, and solving our merchants' concerns through phone, email, and live chat within target SLAs
• Partner with our merchants to effectively resolve issues through phone virtual meetings.
• Log merchants feature requests and feedback to the product team.
• Route leads and issues to the appropriate team using established processes (E.g., Sales lead to t...