Customer Support Specialist – Legal Tech

Explore an exciting Customer Support Specialist opportunity with Clio in Burnaby or Calgary. This role focuses on enhancing customer experiences through effective communication and technical expertise.
As a Customer Support Specialist at Clio, you will join a team dedicated to serving legal professionals with exceptional support and guidance. Your role will encompass diagnosing product issues, providing insightful solutions, and coaching new hires. The hybrid work model offers flexibility while the focus remains on delivering excellence in customer service.
Key Responsibilities:
• Manage inbound support requests via phone and email
• Resolve technical issues for a diverse client base
• Connect customers with suitable products and services
• Document and relay customer feedback for product teams
• Support the onboarding of new Customer Support staff
Requirements:
• Educational background in Computer Science or Business
• Exceptional communication skills, es...