Customer Support Specialist

The Opportunity
To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.
How You'll Make An Impact
Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,
maintenance issues, warranty-related queries, etc.
Be a customer advocate for timely response to issues and for problem resolution and escalation
Document and time-log all activities taken toward resolving customer issues
Where required, support customers during run-time activities and provide online troubleshooting support and resolution
Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,
frequent...