Customer Support Specialist

Job Purpose

As a Customer Service Representative, you will handle calls, emails, and chats from customers with inquiries and requests in a Telehealth/Consumer Services environment. You must maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Scriptable delivers a premium, concierge-style telehealth experience, and this role requires thoughtful problem-solving, ownership, and strong written communication skills.

Key Responsibilities

Customer Support & Experience

• Serve as the primary point of contact for customer inquiries via email, chat, and SMS
• Guide customers through onboarding, telehealth consultations, prescriptions, subscriptions, and order tracking
• Welcome customers warmly and meet their telehealth service and transactional needs with seamless execution
• Confirm customer understanding of the solution and provide additional customer education as neede...