Customer Support Specialist

Job Purpose As a Customer Service Representative, you will handle calls, emails, and chats from customers with inquiries and requests in a Telehealth/Consumer Services environment. You must maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Scriptable delivers a premium, concierge-style telehealth experience, and this role requires thoughtful problem-solving, ownership, and strong written communication skills. Key Responsibilities Customer Support & Experience Serve as the primary point of contact for customer inquiries via email, chat, and SMS Guide customers through onboarding, telehealth consultations, prescriptions, subscriptions, and order tracking Welcome customers warmly and meet their telehealth service and transactional needs with seamless execution Confirm customer understanding of the solution and provide additional customer education as needed Research and resolve inquiries to ensure customer satisfaction Communicate eff...