Customer Support Specialist

Job Title: Remote Customer Service Agent
Company: Ridge Merino
Location: Remote – Philippines
Department: Customer Experience /
Support Reports To: Customer Service Manager (U.S.-based)
About Ridge Merino Ridge Merino designs premium Merino wool apparel built for comfort, durability, and performance—on the trail and in everyday life. We are committed to quality craftsmanship, sustainability, and delivering an exceptional customer experience that reflects our passion for the outdoors and our products. Position Overview The remote customer service agent is responsible for delivering friendly, knowledgeable, and solution-oriented support to Ridge Merino customers. This role serves as a key brand ambassador, helping customers with orders, product questions, returns, and general inquiries while ensuring every interaction reflects Ridge Merino's values and high standards.
Key Responsibilities:

• Respond to customer inquiries via email, chat, and/or...