Customer Support Specialist

Razer

Full time Makati City, Metro Manila Information and Record Clerks

Posted:

February 22, 2026

Location:

Makati City, Metro Manila, Philippines

Job Description

Job Responsibilities :
As a Technical & Customer Support Specialist, you will provide assistance and support to merchants and customers utilizing our payment gateway services. Your responsibilities will include assisting with onboarding, handling merchant inquiries, and ensuring their experience with our payment gateway is seamless. This position requires good communication skills, basic technical knowledge, and a focus on customer satisfaction.Technical Issue Resolution
Provide first-line support and timely technical assistance for issues related to payment processing systems, including transaction failures, connectivity issues, API integrations, onboarding, and more via phone, email, chat, and ticketing system.
Troubleshoot and resolve basic technical issues, such as transaction failures and API problems, using available tools and documentation.
Assist customers/merchants with account setup, configuration, a...
                

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Job Overview

Job Type: Full time

Location: Makati City, Philippines

Posted: February 22, 2026

Deadline: April 03, 2026