Customer Support Specialist - Mandarin Speaker, MY

About the job Customer Support Specialist - Mandarin Speaker, MY

Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?

Qashier is looking for a Customer Support Specialist to support our growth! This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.

Key Responsibilities

• Troubleshooting, technical issue verification, and solving our merchants' concerns through phone, email, and live chat within target SLAs
• Partner with our merchants to effectively resolve issues through phone virtual meetings.
• Log merchants feature requests and feedback to the product team.
• Route leads and issues to the appropriate team using established processes (E.g., Sales lead to the Sales team, bugs to the Product Team, etc.).
• Answer how-to questions, offer workarounds, and solve issues immediat...