Customer Support Specialist

Company: Ridge Merino Location: Remote Philippines Department: Customer Experience / Support Reports To: Customer Service Manager (U.S.-based) About Ridge Merino Ridge Merino designs premium Merino wool apparel built for comfort, durability, and performanceon the trail and in everyday life. We are committed to quality craftsmanship, sustainability, and delivering an exceptional customer experience that reflects our passion for the outdoors and our products. Position Overview The Remote Customer Service Agent plays a key role in delivering friendly, knowledgeable, and solution-oriented support to Ridge Merino customers. As a brand ambassador, you will assist customers with orders, product inquiries, returns, and general questions while ensuring every interaction reflects Ridge Merinos values and high service standards. Key Responsibilities Respond to customer inquiries via email, chat, and support ticket systems using clear, professional English Assist customers with order placement, o...