Customer Support Specialist

The Customer Support Specialist provides internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction..

How you’ll make an impact:

You will ensure the timely resolution of customer issues received that are within his/her own scope (e.g. order, technical, payment), and if otherwise, by coordinating with Sales and other internal and/or external teams. You will communicate proactively to the concerns, inquiries and requests received from the customer, establish good and professional relationship with the customers by timely responsiveness and promote feedback from the customer via NPS Surveys

You will engage in effective communication that enables ideas for issue resolution, fulfil commitments by planning and organizing priorities, ensure quality of data in the tools (e.g. SAP, Salesforce,) used in per...