Customer Support Specialist

Position: Customer Support Specialist Location: Metro Manila, Philippines
Job Id: 1342 # of Openings: 30 GlowTouch  is growing and is looking for experienced  Customer Support Specialists to join our motivated and ambitious team. What Will You Do? As a Customer Support Specialist , you will play a crucial role in ensuring that our customers receive the best experience possible. You will be responsible for answering customer inquiries, resolving issues, and providing guidance on how they can optimize the client's digital marketing product suite to support their small business or non-profit. In this position, you will:

Act as a first point of contact and work with a diverse group of small business owners to ensure their success with the client’s products and services via telephone

Resolve technical and other support related inquiries and assist in escalations

Escalate complex issues to t...