Customer Support Specialist

What You’ll Do – The Role (Responsibilities)

• Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
• Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
• Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off‑site storage units.
• Facilitate payment means, pre‑approvals, purchase orders, and initiate opening of new accounts.
• Emergency dispatching – ensure the 20‑minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response. Ensure proper and...