Customer Support Specialist

**The Job**:
**What you will be doing**:
- Professionally handle client calls, offering effective solutions and advice.
- Engage with clients to perform remote testing, support, and troubleshoot technical issues.
- Maintain and adhere to high Service Quality levels.
- Ensure timely resolution of all issues and keep clients informed of progress.
- Participate in relevant Epicor product training courses aligned with our certification scheme.
**What you will likely bring**:
- Proficiency in English (both written and spoken).
- Technical experience or ability to demonstrate technical aptitude.
- Credit Card hardware and processing experience preferred.
- Distribution knowledge a plus
- Third party integration experience a plus.
- Detail oriented.
- Independent learner - Desire to dig in and learn in addition to provided training and support.
**Qualifications**:
- Analytical & Troubleshooting Skills: Proficient at examining ...