Customer Support Specialist

Job type: Full Time · Department: Customer Success · Work type: Hybrid · CAD 62,000-72,000 / year

Montreal, Quebec, Canada

More precisely you will

Support Zeffy Users (75%)

• Act as a product expert and respond to nonprofit and donor questions via email and callback requests
• Troubleshoot product or technical issues and collaborate with the dev team when needed
• Maintain and update our internal support tools: templates, snippets, help centre articles, and chat flows
• No 'agent levels' or 'tiers', you’ll be trusted with complex questions from day one

Continuous Improvement Projects (25%)

This is where you grow. Every two months, you’ll take ownership of a project tailored to your skills, interests, and career goals. You’ll have full responsibility for making it happen and seeing results.

Here are some examples of recent team projects:

• Ella built automations and AI cha...