Customer Support Specialist, New Zealand

What To Expect

Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.

What You'll Do

• Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
• Educate customers how to...