Customer Support Specialist - Nutrition (Italian)

About our client

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from our Swiss R&D, they're expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

Join them as they shape the emerging longevity space, fostering healthier, longer lives.

What will you do:

Operational Support & Customer Operations (90%)

• Operational Customer Support: You manage daily customer support operations across email, chat, phone, and social media, ensuring efficient ticket handling and high service quality for our client's customers.
• Workflow & Process Execution: You confidently operate within established customer support workflows, systems, and KPIs (including CSAT), ensuring structured and consistent case management without requiring fou...