Customer Support Specialist

Customer Support Specialist (Entry-Level)
Orlando, FL (On-Site – 5 Days/Week)

Must have: 0–2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Biller Genie is looking for a Customer Support Specialist to join our growing team. In this role, you’ll be the first point of contact for customers, helping answer questions, resolve basic platform issues, and ensure a positive experience with our software.

This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and working in a fast-paced SaaS environment.

If applying from out of state, please include “Planning to Relocate” at the top of your resume.
What You’ll Do
+ Respond to customer inquiries via phone, chat, and email
+ Troubleshoot basic platform questions and guide customers to solutions
+ Escalate more complex issues to senior team members when needed
+ Document all interactio...