Customer Support Specialist

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Job Description

• Fully Remote
• Customer Support Specialist ( with Shopify Experience at least 1 year)
• 25 to 40 Hrs Per Week.
• Night Shift

Overview

• We are looking for a reliable, detail-oriented, and brand-conscious Customer Support Specialist to join our team. This role is responsible for handling customer inquiries, managing order-related concerns, and ensuring a smooth, positive customer experience from order placement to delivery.
• At The Dairy, customer support is a key brand touchpoint—not just ticket management. The ideal candidate communicates in a friendly, human, and on-brand manner, exercises strong judgment, and takes pride in protecting and enhancing the overall customer experience.

Key Responsibilities

• Respond to customer support tickets in a timely, a...