Customer Support Specialist — Payroll Push Operations

• Location: Vancouver, BC (Remote)
• Type: Full-time, Subcontracted
• Salary: $55,000 – $65,000 per annum

Responsibilities

• Client Interaction: Handle a high volume of inbound requests via phone and email, delivering an effortless and positive client experience.
• Ticket Management: Manage a monthly workload of 200–400 support tickets while consistently maintaining strong SLA performance and high CSAT scores.
• Payroll Expertise: Confidently answer complex payroll questions, provide clear guidance, and proactively solve the “next” challenge for the customer.
• Compliance & Security: Follow established SOPs and verification standards to ensure the secure handling of confidential payroll information and multi-province legislative compliance.
• Cross-Functional Collaboration: Partner with Internal Support and other departments to ensure smooth hando...