Customer Support Specialist

We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.

Work Type: Remote

Time Zone: U.S. Pacific Time

Job Responsibilities:

• Manage customer email communication (order status, documentation, updates)
• Enter customer orders in QuickBooks/ ERP
• Prepare export documents, packing lists, certificates, and shipping documents
• Coordinate with freight forwarders
• Prepare weekly reports

Requirements

• 3+ years in manufacturing customer service or order processing
• Experience with QuickBooks or ERP systems
• Experience handling international shipments preferred
• Excellent written English
• Required Traits
• Extremely detail-oriented
• Proactive follow-up mentalit...