Customer Support Specialist

About Forge Men

Forge Men is a high-performance DTC skincare brand committed to helping customers achieve real, visible skincare outcomes. We combine science-backed products with a premium customer experience to build trust, loyalty, and long-term customer value.

We're hiring a
Customer Support Specialist
who goes beyond traditional support—someone who can
resolve customer issues and protect revenue
, while delivering a personalized and empathetic customer experience.

Your Mission

• Deliver high-quality customer support via chat, email, for pre- and post-purchase customers
• Address customer inquiries related to products, pricing, payments, shipping, subscriptions, and returns
• Confidently handle objections and reduce hesitation during the purchase journey
• Support retention efforts by preventing unnecessary refunds, cancellations, and chargebacks
• Clearly explain product benefits and recommend suitable so...