Customer Support Specialist

GrowthAssistant is seeking a high-level Customer Support Specialist to support our client in the couples' intimacy and wellness space. In this role, you'll play a key part in ensuring couples feel supported, guided, and valued throughout their journey. You'll serve as a trusted advisor, offering empathetic, thoughtful, and personalized assistance through email and chat. If you're passionate about customer care, detail-oriented, and thrive in creating meaningful connections, we'd love to hear from you.

Want to learn more about the core responsibilities?

• Manage and respond to customer inquiries via email and messaging platforms with high accuracy and empathy.
• Handle high-volume, repeatable customer service micro-cases, including:  - Membership management and updates  - Order status and shipment tracking  - Billing adjustments and experience modifications
• Maintain the client's established tone of voice across all customer communications.
• Re...