Customer Support Specialist
Outsourced Quality Assured Services Inc. (ISO Certified)Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Key Responsibilities
Your responsibilities will include, but are not limited to:
- Provide customer-centric, email-based support via Freshdesk, ensuring a high-quality and timely user experience.
- Monitor and manage Service Desk queues, responding to customer enquiries within agreed SLAs.
- Triage and cat...
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