Customer Support Specialist

Customer Support Specialist

FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Responsible for providing customer service for all customer in all business units.

+ Carrier Services component of the Customer Service Department to include:

+ Local Number Portability

+ 911 Service

+ Directory

+ Toll Free

+ Type II and Off Net Copper

+ Network Trunk Augmentation and Network Grooming


+ Develop and maintain relationships with sales to include; account managers, sales coordinators and sales ...