Job Description
We are seeking a motivated and service-oriented Customer Support Specialist to join our growing Support Team. This role is responsible for managing incoming tickets through our support portal, ensuring timely responses, effective issue resolution, and an exceptional customer experience.
This is a queue-based support role requiring strong multitasking skills, attention to detail, and the ability to thrive in a fast-paced, high-volume environment. The ideal candidate is highly organized, responsive, and comfortable supporting customers across multiple time zones.
Experience in SaaS customer support is highly preferred. Familiarity with the real estate industry is a plus.
Key Responsibilities
- Manage and own all incoming support tickets from intake to resolution
- Provide real-time initial responses to inbound tickets within 5 minutes
- Maintain an average response time of under 15 minutes across ongoing ticket communication
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