Customer Support Specialist

We are looking for a Logistics Specialist. This role will ensure the efficient handling of customer tickets and tasks regarding the DNA test order cycle: from shipping, to delivery, to returns. You will play a critical role in delivering exceptional customer experience, developing knowledge and maintaining records of bugs on our platform.

This role involves working with logistics teams, engineers, and customer service team members. The ideal candidate will be hands-on, ready to step in as needed, and thrives as a change agent who drives continuous and organized improvement.

In this role you will…

• Reply to tickets from customers regarding complex shipping issues.
• Work with the Embark Logistics team to manage tasks for facilitating successful order processing
• (e.g., reviewing orders with errors).
• Write verbiage templates and document processes for handling complex shipping issues
• (e.g. shipping internationally)
• Doc...