Customer Support Specialist

Job Description We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer SUPPORT Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

You will play these key Functions:
•Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
•Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience ac...