Customer Support Specialist

Job Title:
E-commerce
Customer Support
Specialist

Location:
Remote

Time Zone:
US Time Zones (EST–PST)

Role Overview

We are looking for an
E-commerce
Customer Support
Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase
support
while working closely with internal teams.

Key Responsibilities

• Handle customer inquiries related to products, orders, payments, returns, and exchanges
• Provide clear, accurate, and empathetic
  support
  via
  email
  and chat
• Maintain detailed
  ticket
  documentation and customer records
• Collaborate with Operations and Fulfillment teams to resolve issues
• Follow established
  support
  processes and...