Customer Support Specialist (Spanish)

This is a remote position. Customer Support Specialist Spanish Division (Launch Team) Summary Were a company focused on selling books related to natural health and wellness. Were launching our Spanish division, and Spanish-speaking customers must be fully supported inside our existing systems (orders, email, returns) as we expand. You will be the Spanish-speaking frontline for post-purchase support: clear communication, fast resolution, and great customer experience. What Youll Do Respond to customer questions primarily in Spanish (email/support platform). Help with order status, shipping timelines, address changes, and delivery issues. Handle returns and refunds following internal policies. Provide basic product guidance about what the book is and how to use it. You will not provide medical advice. Escalate complex cases (chargebacks, damaged packages, suspected fraud, high-risk complaints) to the right owner. Create and maintain Spanish macros (templates) and contribute to a lightwe...