Customer Support Specialist

About the Role

The Customer Support Specialist is the primary point of contact for customer enquiries and order-related requests. This role ensures seamless coordination between customers and internal teams—especially Order Management (OM)—to deliver a consistent, high-quality customer experience while supporting commercial and service excellence objectives.

This is a 12‑month fixed‑term contract role, open to candidates based in Bangkok, Thailand or Surabaya, Indonesia.

Key Responsibilities

Customer Enquiries & Order Coordination

• Serve as the main customer interface for enquiries, service requests, and order acknowledgements.
• Triage and route all order-related requests to the Order Management (OM) team for timely processing.

Customer Relationship Management

• Represent Filtrona in customer meetings focused on delivery performance, OTIF, a...